PLACING AN ORDER
After you place an online order we will dispatch the goods as soon as possible and keep you updated on its status by email. We aim to offer same working day dispatch on every item listed on our website.
Our website contains live stock updates, and in some cases will include products that are available on “back order”. Back-order items are not stocked directly by us at the moment, but are ordered in from a supplier as required, which will delay dispatch whilst we wait for them to arrive with us. If you order a back order item we will provide an estimated dispatch date (or in advance if you require).
- Standard delivery (3-5 days): £5
- Next working day (order before 3pm): £7.50
- London same day (zone 1): £8
- London same day (zone 2): £10
- Free delivery (spend over £100)
Wherever possible we will embed tracking details in our dispatch confirmation details, and within your account or guest area on the site.
14 days and a returns label included
All UK orders will be accepted back up to 14 days from order receipt. If you wish to return an item please email or call us and we will send you an electronic pre-paid Royal Mail returns label. This can be printed at home or scanned at a Royal Mail post office.
- Please do not remove tags or labels from an item. We cannot accept a return if tags are removed.
- Retain any protective materials around the product and return it along with the item.
- Items should be unworn (apart from an initial try on or examine), and without any damage or discoloration.
We do not offer an exchange service, but feel free to order a new item knowing we will refund any returned item promptly.